United Kingdom
Complimentary Collection from our London Flagship Store - Tuesday 24th December 2024 (11am to 3pm)
Complimentary Standard Delivery on all UK Orders ~ Friday 20th December 2024
£10.00 Express UK Delivery Pre-12pm ~ Friday 20th December 2024 (order by 12pm)
HM Forces Mail - British Forces Post Office® (BFPO) – 27th November 2024
Please contact us for Same Day Delivery in London.
If your order is urgent, please contact us to confirm stock availability and delivery time frames.
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Europe
Complimentary Standard Delivery ~ Friday 13th December 2024 (orders over £200)
£10.00 Standard Delivery ~ Friday 13th December 2024 (orders under £200)
£20.00 Express Delivery ~ Tuesday 17th December 2023 (order by 12pm)
Express service is not available after the 12th of December 2024. Any orders placed after this date may be delivered, but not guaranteed.
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United States of America
Complimentary Standard Delivery ~ Tuesday 3rd December 2024 (orders over £200)
£10.00 Standard Delivery ~ Tuesday 3rd December 2024 (orders under £200)
£20.00 Express Delivery ~ Tuesday 17th December 2024 (order by 12pm)
Express service is not available after the 17th of December 2024. Any orders placed after this date may be delivered, but not guaranteed.
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Canada
Complimentary Standard Delivery ~ Tuesday 3rd December 2024 (orders over £200)
£10.00 Standard Delivery ~ Tuesday 3rd December 2024 (orders under £200)
£20.00 Express Delivery ~ Tuesday 17th December 2024 (order by 12pm)
Express service is not available after the 17th of December 2024. Any orders placed after this date may be delivered, but not guaranteed.
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South Africa
Complimentary Collection from our V&A Boutique ~ Tuesday 24th December 2024 (10am to 5pm)
Complimentary Local Same Day Delivery (Cape Town & Stellenbosch Only) ~ Tuesday 24th December 2024 (order by 12pm) (Orders over £200)
£10.00 Local Same Day Delivery (Cape Town & Stellenbosch Only) ~ Tuesday 24th December 2024 (order by 12pm) (Orders under £200)
Complimentary Local Delivery (Major Centres) on all SA Orders ~ Tuesday 17th December 2024 (Orders over £200)
£10.00 Local Delivery (Major Centres) ~ Tuesday 17th December 2024 (orders under £200)
Complimentary Regional Delivery (Major Centres) on all SA Orders ~ Thursday 12th December 2024 (Orders over £200)
£15.00 Regional Delivery (Major Centres) ~ Thursday 12th December 2024 (orders under £200)
£17.00 Delivery (Remote Locations) ~ Wednesday 11th December 2024
If your order is urgent, please contact us to confirm stock availability and delivery time frames.
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Rest of World
Complimentary Standard Delivery ~ Friday 6th December 2024 (orders over £200)
£30.00 Standard Delivery ~ Friday 6th December 2024 (orders under £200)
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Out of Stock Items
If your selection is not in stock, we will inform you within 24 hours and an order will be placed that will be dispatched to you within four to six weeks.
Each piece is lovingly handmade in our studios in Zimbabwe and in Mauritius. We promise it will be worth the wait! The pieces are then packaged with great care and shipped to you.
At Patrick Mavros, everything is charmingly human. Here nothing is automated.
If you shop at our online store, your order lands on Alexander Mavros’ desk and is given to our concierge to complete.
Every piece is personally selected and polished by hand, it is then wrapped in our signature wrapping paper adorned with silver foil elephants, crowned with a colourful silk bow, and bestowed with a handwritten optional gift message and prepared for shipping.
All with care and sincere thanks for your support. Each owner of a Patrick Mavros piece is part of our wider family so please keep in touch as we love to hear what adventures it gets up to over the years.
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Returns
We hope that you are delighted with every order you receive from us, but if you need to return items to us for a refund or exchange you have 30 days to do so. Exchanges for purchases made between 1st November 2024 and 24th December 2024 will be accepted until 31st January 2025.
Please notify us of your intention to return your order to us by emailing weborders@patrickmavros.com
All items should be returned new, unused and in original Patrick Mavros packaging.
All successfully returned items will be credited to the card used when placing the order, less any shipping costs, international taxes or import duties incurred. For payments made by PayPal, refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card.
Parcels are returned at your own cost, and it is advised that you obtain a free certificate of postage from a courier company of your choice, as we can only be responsible for your parcel once it has been received into our store. We can also arrange for our courier company to collect the parcel. You will need to be at the provided address to hand over the parcel, and there is a charge for this service.
As the responsibility for international customs duties and local VAT/GST (outside of the EU) lie with the customer, Patrick Mavros are unable to refund any charges incurred upon delivery of the order. However, you may be able to recover these by contacting your local customs bureau directly.
Please note, items should not be returned to us without prior notice.
Shipping costs will be refunded for items that are incidentally delivered in a damaged or in a faulty condition and for orders cancelled before dispatch under the Distance Selling Regulations (DSRs).
All orders should be returned to Patrick Mavros, 104-106 Fulham Road, London SW3 6HS, United Kingdom. You will be notified by email once your return has been received and processed by a member of our team.
For additional help or queries regarding the returns process, simply contact us.
Patrick created a pair of earrings for his wife Catja, who wore them to the hair salon, where her hairdresser saw them and requested that a pair be made for her. Soon afterwards, all the other ladies who went to the salon were asking for similar earrings and from this gift of love, our journey as Africa’s luxury house began.
Patrick and Catja have injected their style and creativity into the magical environment of their home and studio in the sanctuary of the Umwimsi Valley where they brought up their four sons.
From day one, the boys grew up immersed in the creative surroundings of their father’s studio. Alexander, Forbes, Patrick Jnr and Benjamin infused the house of Mavros with their enthusiasm, creativity and passion with a serious pinch of fun...
Marrying intricate craftsmanship with an intrepid family heritage, every piece that we make has been designed by a member of the family with the sole intention of bringing delight and showcasing the very best of African luxury.
Love pervades everything connected with our business, from the design and production of our works of art to the care and attention given to serving our customers and friends and, of course, our love of Africa.
Testimonials
"Buying from Patrick Mavros was truly a fantastic shopping experience: friendly service, lightning fast shipment and wonderful product!"
- Tim Gronert
"My lovely little rhino arrived promptly and beautifully packed in a very good sturdy box. The little rhino is a very close copy of the larger rhino which I purchased in Zimbabwe about twenty five years ago. I could not be more delighted with it."
- Ann Hill Roth
"Wonderful! We have bought a number of gifts for several family members from your website, Excellent quality and beautifully made, first class wrapping and delivery service. Extremely happy and will undoubtedly look to you when I need something for an extra special occasion."
- Shellagh Murray
"I have been a fan of Patrick's work for almost 30 years now. We have just bought the leopard belt buckle for my husband - its fantastic! It came beautifully wrapped, and the service over the phone was excellent."
- Phillippa Tadele
"Beautifully wrapped, much-loved cufflinks given as a 21st birthday present. Quality and service as expected and guaranteed when buying from Patrick Mavros. Thank you."
- Vicky Fraser